FAQs
Let’s gooo!
Frequently asked questions
All the most frequently asked questions at a glance
How and when do I start the game?
Great that you are joining us!
Within a few minutes of your booking confirmation, you will receive your ticket by email with simple instructions to start the game. Follow these steps and you are ready to play!
Your ticket is valid for 6 months from the date of purchase.
I have not received an email or ticket.
I still have not received a ticket with the instructions and login details for the game. What should I do?
- Wait up to 5 minutes after your booking confirmation. Your ticket should arrive within that time.
- Check your spam folder.
- Still no ticket? Feel free to contact us. We are happy to help!
Can I open the game somewhere else?
Yes, that is possible. Keep in mind that the timer starts as soon as you have read the intro and entered your team name. So start Escape From at the starting location stated in the email.
Do I have to start at the indicated starting location?
We recommend starting at the designated starting location. This historic spot has been carefully chosen so the game can be played optimally. The timer starts as soon as you actually start the game. If you start somewhere else, you may lose time travelling between tasks, making it harder to finish within 2 hours.
Do I need to log in at home beforehand?
No, you only need to log in once you are on location and actually start playing Escape From.
How long does the game take and can we take breaks?
The game takes about 2 hours, but there is no time limit. You can stop and take a break whenever you like, but the clock keeps running. So stopping for a bite and a drink is definitely possible, it will just affect your final time.
Is there an Escape From game master present?
No, there is not. You are not tied to a fixed start time, so you are completely flexible.
That is why it is important to read the instructions carefully with your fellow players. You will receive them by email right after booking.
Is there a specific time when I have to play?
No, you are completely free to choose when you play. The game is played on your own smartphone. Simply follow the instructions you receive by email and start whenever it suits you best. We do recommend playing Escape From during the day or early evening, as some locations may be less accessible or tasks less visible late in the evening.
In short: flexibility is one of the biggest advantages of Escape From. You can play when you want, where you want and with whoever you want.
Is Escape From a good way to explore the town or village?
Absolutely! Escape From is always played in the (old) centre. We let you (re)discover the town or village and show you the nicest spots. And of course, fun comes first.
We already know the town. Is Escape From still fun?
Definitely! Even if you know the town well (perhaps especially then), you will be surprised by new places and hidden stories. Escape From offers a fresh and exciting way to explore the town.
Can I take part if I have limited mobility, use a wheelchair or am less fit?
Escape From is designed so you can do the tour at your own pace. This makes it suitable for people who are less fit as well. You can take it easy and enjoy the experience without having to rush.
The routes are designed to be wheelchair and pushchair friendly. Some locations may be reached via slopes, but we have taken this into account as much as possible.
Can I bring my dog?
Bringing your dog on an adventure? No problem! Escape From is an outdoor adventure, so your loyal four-legged friend is more than welcome to join the search. Let your dog sniff around while you explore the town and unravel the mysteries.
Do you organise company outings?
Yes! Our best experiences come from personalised Escape From Tours, tailored to your group. Contact us with no obligation to discuss the possibilities.
What should I do if I get an error message when logging in?
Check whether you are trying to log in on more than one device. One ticket allows you to log in on one device.
If you have logged in before and want to log in again, click ‘Laatste sessie voortzetten’ (resume last session) instead of entering your details again.
If that does not help, please contact us.
Contact
You can reach us by email at support@escapefrom.nl or via Instagram DM.
